Privacy Policy

Last updated: January 2024

1. Introduction

flux-socket ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flux-socket.com or use our travel booking services.

We are registered in the United Kingdom and our registered office is located at 47 Deansgate, Manchester, M3 2AY. We are the data controller responsible for your personal data.

2. Information We Collect

Personal Information You Provide

We collect information you provide directly to us, including:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Passport and identification details (when required for bookings)
• Payment information
• Emergency contact information
• Dietary requirements and health information relevant to your travel
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website address
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings
• Communicate with you about your bookings and enquiries
• Provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: Processing necessary to perform our contract with you
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligation: Processing necessary to comply with the law
• Consent: Where you have given consent for marketing communications

5. Information Sharing

We may share your information with:

• Travel suppliers (airlines, hotels, tour operators) to fulfil your booking
• Payment processors to process transactions
• Government authorities when required by law
• Professional advisers (lawyers, accountants)

We do not sell your personal information to third parties.

6. International Transfers

Your information may be transferred to countries outside the UK and European Economic Area. When this happens, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For booking records, this is typically 7 years after the completion of your travel.

8. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Cookies

We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Deansgate, Manchester, M3 2AY, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.